Do I need to register?

Agencies within the Commonwealth of Virginia (COV*) network, whose users are managed through VITA, are considered COV agencies/users.

If you are in this category AND have an agency assigned business email address, there is no need to register.

COV users with an agency-provided email address can use their COV credentials (email address and network password) to log into Cardinal.

For more information, please refer to Section 1 of the Cardinal System Access Guide. 

For the user types listed below, you must complete the one-time registration process before using Cardinal for the first time.

• Any employee using a personal email address
• Any Non-COV*** agency employee using an agency assigned business email address
• Any locality employee** using a locality assigned business email address
• Any Non-COV*** agency contractor
• Retirees from a state agency

First time users MUST refer to the Cardinal Registration Quick Start Guide. Don’t go it alone, this isn’t easy!

How do I reset my password?

To reset your network password, please access the VITA Customer Care page and follow the instructions under the Reset your Password section. 

To reset your Cardinal Password, access the Cardinal Login page and click the Forgot Password link.

This automated email may take up to 20 minutes to deliver, make sure to check your spam!

What should I do if I’ve locked myself out?

You will receive an email indicating when your account will be unlocked and instructions for next steps.

You will receive an email indicating when your account will be unlocked and instructions for next steps.

What should I do if I can’t remember my security question?

Use the "Request Assistance" link found on the top menu bar of the VITA Service Portal, or go to the Vita Customer Care page to send a ticket to VCCC. 

Open a Cardinal help desk ticket by emailing vccc@vita.virginia.gov and put “CARDINAL” in the subject line. Visit our Submit a Ticket page for additional guidance and information to include in your email for quicker support.

How can I change my authentication phone number?

Use the "Request Assistance" link found on the top menu bar of the VITA Service Portal, or go to the Vita Customer Care page to send a ticket to VCCC. 

Open a Cardinal help desk ticket by emailing vccc@vita.virginia.gov and put “CARDINAL” in the subject line. Visit our Submit a Ticket page for additional guidance and information to include in your email for quicker support.

Step 1a: Reach out to Supervisor or Agency HR for personal assistance

Step 1b: Cardinal website resources for job aids, videos, and training materials

Step 2: Open a VCCC helpdesk ticket so your request will be routed to a Cardinal resource for specific system related questions